At UniMusic AI, an AI-powered music generation platform, we strive to provide exceptional service and ensure customer satisfaction. This refund policy outlines the conditions and procedures for requesting refunds on our AI music generation services.
To be eligible for a refund, you must meet the specific requirements based on your subscription plan:
To qualify for a refund on monthly subscriptions, you must meet both of the following conditions:
- Time Requirement: Request the refund within 7 days of your purchase
- Usage Limit: Have generated no more than 5 songs using our service
Annual subscriptions have more generous refund terms:
- Time Requirement: Request the refund within 14 days of your purchase
- Usage Limit: Have generated no more than 10 songs using our service
For credit package purchases:
- Time Requirement: Request the refund within 7 days of purchase
- Usage Limit: Have used no more than 20% of the purchased credits
If you do not meet both criteria for your specific plan, refund requests may be declined at our discretion.
To request a refund, please follow these steps:
- Send your refund request to support@unimusic.ai
- Include the following information:
- Your account email address
- Order number or transaction ID
- Brief explanation of the reason for your refund request
- Confirmation of the number of songs generated
- Wait for our response - We typically respond within 24-48 hours
Please ensure your refund request includes:
- Account Email: The email address associated with your UniMusic AI account
- Order/Transaction ID: Found in your confirmation email or account billing history
- Reason for Refund: A brief explanation helps us improve our service
- Song Count: Confirmation that you meet the usage requirements
Once we receive your refund request, here's what happens:
We will review your refund request within 3 business days to verify:
- Your purchase date and subscription plan
- The number of songs you've generated
- Whether you meet the eligibility criteria
Our team will:
- Confirm your account details
- Check your music generation history
- Verify compliance with refund policy terms
You will receive an email notification with:
- Approval or denial of your refund request
- Explanation if the request is denied
- Next steps if approved
If your refund is approved:
- All music generated during the subscription period will be removed from your account
- You will lose access to any premium features
- Your account will revert to the free plan (if applicable)
Approved refunds will be:
- Processed through your original payment method (credit card, PayPal, etc.)
- Handled by our payment processor, Stripe
- Subject to their processing timelines
The refund will be credited back to your original payment method within:
- 7-14 business days for most payment methods
- Additional time may be required depending on your bank or card issuer
- You will receive a confirmation email once the refund is processed
The following are generally not eligible for refunds:
- Monthly subscriptions where more than 5 songs have been generated
- Annual subscriptions where more than 10 songs have been generated
- Credit packages where more than 20% of credits have been used
- Requests made after the 7-day window (monthly plans and credit packages)
- Requests made after the 14-day window (annual plans)
- Music that has been downloaded to your device
- Content that has been used for commercial purposes
- Music that has been monetized or distributed
- We do not offer partial subscription period refunds
- Refunds are provided for the full subscription amount only
- Unused time in a billing period is not refundable separately
- Accounts terminated for violating our Terms of Service
- Subscriptions canceled due to prohibited activities
- Fraudulent or abusive refund requests
- The free plan is not eligible for refunds as it involves no payment
It's important to understand the difference between canceling your subscription and requesting a refund:
When you cancel your subscription:
- Future automatic charges are stopped
- You retain access to UniMusic AI until the end of your current billing period
- Your generated music and account data are preserved
- You do not automatically receive a refund
- Your account remains active until the paid period ends
When you request a refund:
- You must actively contact our support team
- Your request is subject to eligibility requirements
- If approved, your generated content will be removed
- Your access to premium features is terminated immediately
- You receive your payment back according to the refund timeline
Important: Canceling your subscription does not automatically qualify you for a refund. You must submit a separate refund request if you meet the eligibility criteria.
- Music generated on the free plan includes a watermark
- These are for personal use only
- No refunds apply as the service is free
- Music generated on Pro and Lite plans are watermark-free
- This music comes with commercial usage rights
- If you have already used music commercially, you are not eligible for a refund
- Commercial use includes:
- Selling or licensing the music
- Using music in paid advertising
- Monetizing music on platforms like YouTube or Spotify
- Distributing music for business purposes
If you receive a refund:
- You lose all commercial usage rights to generated music
- You must cease any commercial use of the music
- You may not retain or use the music in any capacity
- All music files will be removed from your account
Before initiating a chargeback or dispute through your bank or payment provider:
- Please contact our support team first at support@unimusic.ai
- We are committed to resolving billing concerns fairly and promptly
- Most issues can be resolved through direct communication
- We typically respond within 24-48 hours
If you initiate a chargeback without contacting us first:
- Your account may be suspended immediately pending resolution
- Access to all services and content will be restricted
- We will provide evidence to your payment provider to contest unjustified chargebacks
- Malicious or fraudulent chargebacks may result in permanent account termination
We encourage the following process:
- Contact Support: Email support@unimusic.ai with your concerns
- Provide Details: Explain the issue clearly with relevant information
- Wait for Response: Our team will respond within 24-48 hours
- Work Together: We'll work with you to find a fair solution
- Escalate if Needed: Only pursue other options if we cannot resolve the issue
We understand that exceptional situations may arise. We may consider refund requests outside our standard policy in cases such as:
- Persistent technical failures preventing service use
- AI model generation failures affecting multiple attempts
- Platform bugs or errors causing significant disruption
- Data loss due to system errors
- Unauthorized purchases made without your consent
- Account compromised due to security breach
- Fraudulent transactions on your account
- Extended service outages affecting your ability to use the platform
- Major feature failures during your subscription period
- Inability to access core services due to platform issues
Special circumstance refunds are:
- Evaluated on a case-by-case basis
- Subject to verification and evidence requirements
- Decided at the sole discretion of UniMusic AI
- May require additional documentation or proof
To request a special circumstance refund, contact support@unimusic.ai with:
- Detailed explanation of the situation
- Supporting evidence (screenshots, error messages, etc.)
- Your account information and purchase details
Generally, we do not offer partial refunds. However, exceptions may apply in specific situations:
- If you cancel an annual subscription within the first 30 days, we may offer a prorated refund
- This is subject to usage limits and approval
- Must meet standard refund eligibility criteria
- Unused credits from credit packages may be eligible for partial refunds
- Only if less than 20% of credits have been used
- Must be within 7 days of purchase
- Extended service outages may result in credit compensation or partial refunds
- Determined based on the duration and impact of the disruption
- May be issued as account credits rather than monetary refunds
- Significant technical problems may warrant partial refunds or credit compensation
- Requires documentation of the issue and impact
- Evaluated on a case-by-case basis
We reserve the right to modify this refund policy at any time to reflect:
- Changes in our services or pricing structure
- Legal or regulatory requirements
- Industry best practices
- Customer feedback and fairness considerations
Changes will be effective immediately upon posting to this page. We will notify users of significant changes via:
- Email notifications to active subscribers
- Platform announcements on our website
- Updates to the "last modified" date below
We encourage you to review this refund policy periodically to stay informed about our refund procedures and your rights.
If you have any questions about this refund policy or need assistance with a refund request, please contact us:
Email: support@unimusic.ai
Website: unimusic.ai
Response Time: We typically respond within 24-48 hours
Our support team is here to:
- Answer your questions about refunds
- Process refund requests fairly and promptly
- Resolve billing concerns
- Ensure you have the best possible experience with UniMusic AI
We value your satisfaction and will work with you to address any concerns about our service.
Last updated: December 9, 2025
